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Sunday, January 1, 2012

WD ShareSpace NAS: Installing a New Hard Drive

   The WD ShareSpace NAS (Network Attached Storage) will only work with Western Digital SATA hard drives.  I recently installed a couple of 1TB Western Digital hard drives that were previously used on a Windows 7 machine and was a bit bummed that the NAS unit would not configure them properly.

   The lights on the unit were: Power = solid green, Hard Drives = solid orange, Network = randomly blinking green.  The power button would not work either, I had to unplug the power cable to turn the unit off.


   The reason for this is Windows has it's own file system (FAT/FAT32/NTFS) and WD uses a different one (EXT3).  You also can't access the admin interface of the NAS unit because it has to copy it's operating system from it's firmware onto one of the installed drives.  Resetting the unit with the reset button on the back of the unit doesn't work either.  Western Digital's support team's solution, is to ship it back to WD for a replacement drive (you've got to be kidding me).


Here's what I did to get it working:

1)  Install the WD drive you plan to use in the NAS unit into a Windows computer as a secondary drive and make a back up of any data on the WD drive you want to save or you will lose it in step 6.

2)  Download and install WD Data Lifeguard Diagnostic for Windows.


3) Run WD Data Lifeguard Diagnostic program and accept the agreement.








4) Right-click the correct WD drive (to be used in the NAS unit) and select "Run Diagnostics".








5) Select "Write Zeros" and hit "Start".













6)  Click "OK", then "Yes", and "Yes" again, on the warning boxes.

WARNING: You are completely erasing data and will not be able to recover it, so make sure you selected the correct drive in step 4.



 7) Choose "Quick Erase" to write only the first and last sectors of the drive and hit "OK".






8)  Once that finishes click "Close" and remove the WD drive from your PC and install it in Slot 1 of your WD ShareSpace NAS unit by itself (there should not be any other drives installed, if there are, remove them).







9)  Power on the NAS unit and let it do it's thing (~3-5 min.)  The lights on the unit should blink randomly and eventually turn solid green(The unit should be copying the file system from it's firmware onto the new drive and installing the admin interface)

10)  After all the lights turn solid green, you can try accessing it from a PC by running WD Link to find it or typing in the IP address of the NAS unit into a browser to bring up the admin interface. (Note: the default username AND password are both "admin")

11)  If you have other drives you need to prep for your NAS unit, repeat steps 3 thru 10.


Have a problem, question or comment ? Let me know below.


22 comments:

  1. Had already seen this but it was so long ago I forgot where, so your post really came in handy! Thank you so much ^^

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  2. Hello !
    cool!
    your process is true,

    thanks a lot

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  3. Can I install 3 Tera wd hd in sharespace?

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    Replies
    1. It won't hurt to try it, however, I don't believe it will work unless they've released a firmware update.

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  4. Thanks! worked for all my drives! Before that my WD Sharespace wouldnt turn on properly

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  5. Is it confirmed that the SS will only work with WD drives, or can I pop some seagates in there as well?

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  6. anyone had any issues tried using the wd util no luck also tried the mybook rescue tool no luck it just sits there with all 4 disks (even when only 1 plugged in) as orange any ideas?

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  7. This comment has been removed by the author.

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  8. So after step 10 we just turn off the WDShareSpace unit and install the other three drives (0'd out). Turn it back on and the unit creates the RAID 5 settings on all 4 drives?

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  9. Hey thanks heaps for the tips! My WDShareSpace was unresponsive and power button wouldn't work etc and I was looking at RMA until I found this. Slotted in another drive with zero's written and it came good again. Now I have 3 drives that I'd been spanning across which I can't get data back from yet. Has anyone tried adding a new drive with zeros written to an existing unresponsive span of 1, 2 or 3 drives? I don't think it will work but maybe when it detects the new disk it will try to write firmware to it and I will get my data access back. Not brave enough to try it just yet though. Don't want to risk losing the data forever.

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  10. Your sir, are a legend among men. You have saved me a lot of frustrated swearing and pulling my hair out. I thank you for your amazingly helpful tutorial

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  11. Thanks very much for these helpful instructions!!

    Question: has anybody tried to install something other than 1 TB drives into this unit? I have the last released firmware and not sure if it will even accept anything other than 1 TB drives. I'd like to try bumping them up to 2 or 3 TB X 4, but not sure if the firmware will accept that size. Has anyone had any luck with that? Thanks in advance.

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  12. Thanks very much for these helpful instructions!! U saved my unit!

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  13. Hey dude! I love you much! Im gonna kiss your ass for this.. :-)

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  14. This is perfect solution. I have WD Sharespace and it's wasn't working since long. The Power and Reset button was not responding. I remove the hdds and format with windows OS.
    i contact WD for same but they did nothing. seems that they are not willing to care about customers.
    Finally this solution works out and the unit is working fine.

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  15. I was hoping this would work, but it did not. I followed the directions but my WD Sharespace is still unresponsive. Power light stays lit and network flashes but no other activity. Ugh.

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    Replies
    1. Late reply I know, but only for the benefit of other readers....
      If the NAS is unresponsive, remove the CMOS volatile memory battery in the CPU and replace with new (CR2036 or similar).
      The battery is behind the front panel power switch and indicater leds.

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    2. Motherboard that is... not CPU :-)

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  16. Muchas gracias por el tutorial.
    Ha funcionado perfectamente.
    He cambiado los 4 discos de 1 TB, que venían de serie, por 4 de 3TB WD RED.
    Solo reconoce 2TB por disco. Una pena que la gente de WD no hayan sacado actualizaciones para reconocer discos de mayor tamaño.

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  17. Wow mine worked, thanks a millon

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  18. Thanks for the guide. I have discovered that you MUST add drives one at a time else it locks up. So I'm in the process of adding drives one at a time, then will rebuild it as raid 5.

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